Into Your Turbo Tax

Shadow sessions enabled by support screen-sharing software (e.g., Glance), opening possibilities for unseen monitoring or secondary entry points.
Inconsistent support protocols and refusal to verify security details, eroding trust and enabling social engineering.
Unexpected metadata discrepancies and account cross-links that indicate mirrored or shadow copies of active sessions.
Suspicious background sounds and phrase shifts during calls, indicative of orchestrated containment or distraction tactics.

Steps Taken:
Logged all call recordings and transcripts, with highlighted segments showing behavioral shifts and irregular guidance.
Requested formal case documentation to establish a paper trail.
Reported discrepancies to security@intuit.com as advised, while preserving screen recordings as backup evidence.
Deleted all remote assistance sessions and transitioned to fully offline tax filing systems.

Closer (Forensic Insight):
In 2021, the Federal Trade Commission (FTC) warned that remote tech support scams rose by 67%, often involving legitimate screen-sharing tools as entry points. Always control your sessions, and never share access to sensitive apps or documents unless fully verified.

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